2011年考博英语模拟题（一）写作

嘎嘣脆

Directions:

   

    You bought a mobile phone from a department store, but found it broken three days later. When you returned it to the store the assistant refused to replace or repair it. Write a letter to the customer service manager,

   

    1) telling about the bad service you received 2) asking for a replacement of your mobile phone

   

    Write your letter in no less than 100 words. Write it neatly on ANSWER SHEET 2.

   

    Do not sign your own name at the end of the letter; use “Li Ming” instead.

   

    Do not write the address. (10 points)

参考范文

   

    Dear Sir or Madam,

   

    On October 10 this year, I purchased a red mobile phone, Mora 1080, in one of your chain shops named East Division.

   

    I regret to tell you that only three days after the purchase, I found the phone couldn’t work normally. It shut itself down automatically several times a day. I returned it to the store to exchange for a new one, as I had a 3 year extended warranty for it. However, the assistant from whom I had bought this machine refused to replace it and even told me to repair it myself.

   

    Would you please let me know when your store would replace it for me or how you would like to deal with this? I appreciate you if you can telephone me at 32165426.

   

    Yours sincerely,

   

    Li Ming